FAQs - National Storage Australia

All FAQs

What is the minimum storage period?: The minimum storage period is one month.
If we run out of space, what options do we have?: If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.
How many tries do you get if you forget your code?: If you enter an incorrect code, the system will not recognise you so you will just not get in. You can try as many times as you like. If our office is open, just bring your photo ID in and our staff will assist you with your code. If this happens after hours and it is an emergency, you can refer to your storage agreement, or call the emergency contact number posted near the entrance of the storage centre.
Can we have access outside the advertised hours?: Yes, you can speak to the Centre Manager concerned and an arrangement may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.
How much time do you have to give when moving out?: Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.
Can I give my code to others e.g. removalist or relatives?: It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.
Do you have a bin we can use?: Yes it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organise this.
What does “on-site” manager mean?: This means that the manager of the centre actually lives onsite, usually above the office, so he/she is available to assist at times that may be outside office hours.
What do you mean by “hardstand”?: A “hardstand” is an outdoor space that is generally occupied by vehicles and boats. It is open to the elements.
Will rainwater get in under the door on your driveway units?: No. All outdoor units are constructed in a way that prevents normal rainwater from entering the units.
Do you have a key for this unit?: No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
Can I pay per week?: The minimum storage period is one month.
How often can I access my goods?: If your account is paid up, you can access your storage space whenever you need to, but subject to the centre access hours. The access hours will vary from centre to centre, so you would need to check with your storage centre of choice.
Do you have BPay as that would be an easy way to pay?: Yes! National Storage offers BPAY as a payment option. Contact your centre staff for details.
Is the site secure?: We do everything we can to make sure that your goods are as safe as they would be if they were in your home. We have 24 hour video surveillance throughout our centres and many centres have individually alarmed doors. At some centres we also have the Managers living on-site to keep an eye on things.
What happens if my goods won’t fit?: All centres have a wide range of sizes, so if you have more stuff than you originally thought we can put you into a larger unit on move in.
Am I automatically insured?: No you are not automatically covered, so we strongly recommend that you sign up for insurance when you move in.
What size units do you have?: We have a very large range of sizes to suit all requirements. You should talk to your preferred storage centre to determine the sizes available. There may be different sizes available at other locations.
What are the prices?: The cost of your storage space will depend on the amount of space that you require.
Do you have any specials?: Yes, we have specials but they will vary from location to location and from time to time. To get the “best deal”, talk to your preferred storage location.
What access to our unit/s do we have?: Access to your unit will depend on the storage location. Talk to your centre about your needs.
What security is there at this storage centre?: Most storage centres have a PIN access system for entry & exit of the main gate. All storage centres have video cameras strategically placed around the storage centre to monitor the premises 24 hours a day, 7 days a week.
Do I need to pay a deposit?: Generally, we do not charge deposits, but if you would like to make a deposit to book the unit, you are absolutely welcome to. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website will require a deposit.
Why do I need to sign a storage agreement?: The storage agreement sets out the terms and conditions of the relationship between the storage operator and the storer and it clearly spells out the rights and obligations of each party.
Do I need to come in to do all the paper work or can you just email it to me?: You will need to come into the storage centre to complete your paperwork as we will need to take copies of two forms of ID and have you sign the storage agreement.
How do I get a refund if I move out earlier than expected?: As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rate your payment. This way, you don’t have to pay for more than you need. That payment will need to be made over the phone or in our office.
How can I get my stuff to the storage centre?: We provide move-in trailers at no charge and we can recommend a removalist.
How does billing work?: We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.

Billing FAQs

What is the minimum storage period?: The minimum storage period is one month.
Can I pay per week?: The minimum storage period is one month.
Do you have BPay as that would be an easy way to pay?: Yes! National Storage offers BPAY as a payment option. Contact your centre staff for details.
What are the prices?: The cost of your storage space will depend on the amount of space that you require.
Do you have any specials?: Yes, we have specials but they will vary from location to location and from time to time. To get the “best deal”, talk to your preferred storage location.
Do I need to pay a deposit?: Generally, we do not charge deposits, but if you would like to make a deposit to book the unit, you are absolutely welcome to. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website will require a deposit.
Why do I need to sign a storage agreement?: The storage agreement sets out the terms and conditions of the relationship between the storage operator and the storer and it clearly spells out the rights and obligations of each party.
Do I need to come in to do all the paper work or can you just email it to me?: You will need to come into the storage centre to complete your paperwork as we will need to take copies of two forms of ID and have you sign the storage agreement.
How does billing work?: We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.

Sizing FAQs

What size units do you have?: We have a very large range of sizes to suit all requirements. You should talk to your preferred storage centre to determine the sizes available. There may be different sizes available at other locations.

Box Shop FAQs

How can I get my stuff to the storage centre?: We provide move-in trailers at no charge and we can recommend a removalist.

Services FAQs

Can I give my code to others e.g. removalist or relatives?: It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.
Do you have a bin we can use?: Yes it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organise this.
What does “on-site” manager mean?: This means that the manager of the centre actually lives onsite, usually above the office, so he/she is available to assist at times that may be outside office hours.
What do you mean by “hardstand”?: A “hardstand” is an outdoor space that is generally occupied by vehicles and boats. It is open to the elements.
Will rainwater get in under the door on your driveway units?: No. All outdoor units are constructed in a way that prevents normal rainwater from entering the units.
Do you have a key for this unit?: No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
How often can I access my goods?: If your account is paid up, you can access your storage space whenever you need to, but subject to the centre access hours. The access hours will vary from centre to centre, so you would need to check with your storage centre of choice.
Is the site secure?: We do everything we can to make sure that your goods are as safe as they would be if they were in your home. We have 24 hour video surveillance throughout our centres and many centres have individually alarmed doors. At some centres we also have the Managers living on-site to keep an eye on things.
What happens if my goods won’t fit?: All centres have a wide range of sizes, so if you have more stuff than you originally thought we can put you into a larger unit on move in.
What access to our unit/s do we have?: Access to your unit will depend on the storage location. Talk to your centre about your needs.
What security is there at this storage centre?: Most storage centres have a PIN access system for entry & exit of the main gate. All storage centres have video cameras strategically placed around the storage centre to monitor the premises 24 hours a day, 7 days a week.

Insurance FAQs

What is the minimum storage period?: The minimum storage period is one month.
Am I automatically insured?: No you are not automatically covered, so we strongly recommend that you sign up for insurance when you move in.
How do I get a refund if I move out earlier than expected?: As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rate your payment. This way, you don’t have to pay for more than you need. That payment will need to be made over the phone or in our office.