Storage FAQs
Do you have a question about your storage needs? Browse our FAQs to find the answer your after. If you’re still stuck, give one of our friendly team members a call on 1300 216 803.
All FAQs
Billing
Sizing
Services
Insurance
All FAQs
- What is the minimum storage period?
The minimum storing period is one month. If you’re after a shorter stay, get in touch with our friendly team to see how we can tailor a solution to you on 1300 216 803.
- If we run out of space, what options do we have?
If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.
- How many tries do you get if you forget your code?
If you enter the code numerous times incorrectly it is likely that it can stop you from trying for several minutes. If you cannot get access or simply have forgotten your code within office hours then come in and see the centre staff with your photo ID. Otherwise call our friendly team on 1300 216 803 to assist you outside of office hours.
It is extremely important that you do not follow anyone inside the centre without entering your code, otherwise your code will not work when trying to exit the centre.
- Can we have access outside the advertised hours?
Yes, you can speak to the Centre Manager to make an arrangement that may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.
- How much time do you have to give when moving out?
Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.
- Can I give my code to others e.g. removalist or relatives?
It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.
- Do you have a bin we can use?
Yes it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organise this.
- What does “on-site” manager mean?
This means that the manager of the centre actually lives onsite. He/she is available to assist at times that may be outside office hours.
- What do you mean by “hardstand”?
A “hardstand” is an outdoor space that is generally occupied by vehicles and boats. Some centres offer covered hardstands but they are typically open to the elements.
- Will rainwater get in under the door on your driveway units?
No. All outdoor units are constructed in a way that prevents normal rainwater from entering the units.
- Do you have a key for this unit?
No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
- How often can I access my goods?
If your account is paid up, you can access your storage space whenever you need to, subject to the centre access hours. The access hours will vary from centre to centre, however you can see your preferred centres access hours on our Find a Centre page.
- Is the site secure?
We do everything we can to make sure that your goods are as safe as they would be if they were in your home. Most storage centres have a PIN access system for entry & exit of the main gate. We have 24 hours, 7 days a week video surveillance throughout our centres and many centres have individually alarmed doors. At several centres we have managers living on-site to keep an eye on things.
- What happens if my goods won’t fit?
All centres have a broad range of sizes, so if you have more stuff than you originally thought then we can put you into a larger unit.
- Am I automatically insured?
No you are not automatically covered. At National Storage we are pleased to offer a special storage specific insurance policy by Arthur J. Gallagher backed by Starr International Insurance Pte Ltd.
Offering monthly premiums starting from just $10 per month covering you up to $5,000*, we offer a broad range of options to feel even more secure while storing at our facilities. Contact our experienced team to discuss insurance options further and receive a tailored quote on 1300 216 803.
*Residential items. Commercial items insurance options vary, get in contact with our team for more information.
- What size units do you have?
We have over 60 sizes to accommodate anything you are needing to store. From small locker spaces, storing your vehicle and 4 bedroom home, to accommodating your small business, we have something for you! Reach out to our experienced team to get a tailored quote on 1300 216 803.
- What are the prices?
The cost of your storage space will depend on the amount of space that you require. To get a tailored quote by our experienced team, call us on 1300 216 803.
- Do you have any specials?
National Storage prides itself on competitive pricing and we do provide discounts at specific centres. To find out what is available, search your preferred centre on our Find a Centre page or call our experienced team on 1300 216 803.
- What access to our unit/s do we have?
Your access hours typically range from 5am – 9pm however can differ in certain centres. For more information on your preferred centre you can search for it on our Find a Centre page.
- Why do I need to sign a storage agreement?
The storage agreement sets out the terms and conditions of the relationship between the storage operator and the storer and it clearly spells out the rights and obligations of each party.
- Do I need to come in to do the paper work or can you just email it to me?
We recommend coming in to get familiar with the centre, our staff and also your new unit. However, if you can’t be there then we can arrange a remote sign-up which is done via email through a simple one-page form. Get in contact with our friendly team to enquire about this further on 1300 216 803.
- How do I get a refund if I move out earlier than expected?
We only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need.
- How can I get my stuff to the storage centre?
We typically offer complimentary trailer, van, or truck hire on move-in depending on the centre. For NSW, we now work exclusively through National Ute & Truck Rentals. Contact our friendly team on (02) 8039 6196 to arrange getting your items into storage.
Aren’t a fan of heavy lifting? We are affiliated with some amazing local removalists that can help you move state-wide to interstate. Head to our Local Suppliers page and choose the state you’re moving from for recommended removalists in your area.
- How does billing work?
We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out.
Billing FAQs
- What is the minimum storage period?
The minimum storing period is one month. If you’re after a shorter stay, get in touch with our friendly team to see how we can tailor a solution to you on 1300 216 803.
- What are the prices?
The cost of your storage space will depend on the amount of space that you require. To get a tailored quote by our experienced team, call us on 1300 216 803.
- Do you have any specials?
National Storage prides itself on competitive pricing and we do provide discounts at specific centres. To find out what is available, search your preferred centre on our Find a Centre page or call our experienced team on 1300 216 803.
- Why do I need to sign a storage agreement?
The storage agreement sets out the terms and conditions of the relationship between the storage operator and the storer and it clearly spells out the rights and obligations of each party.
- Do I need to come in to do the paper work or can you just email it to me?
We recommend coming in to get familiar with the centre, our staff and also your new unit. However, if you can’t be there then we can arrange a remote sign-up which is done via email through a simple one-page form. Get in contact with our friendly team to enquire about this further on 1300 216 803.
- How do I get a refund if I move out earlier than expected?
We only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rata your payment. This way, you don’t have to pay for more than you need.
- How does billing work?
We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out.
Sizing FAQs
- If we run out of space, what options do we have?
If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.
- What happens if my goods won’t fit?
All centres have a broad range of sizes, so if you have more stuff than you originally thought then we can put you into a larger unit.
- What size units do you have?
We have over 60 sizes to accommodate anything you are needing to store. From small locker spaces, storing your vehicle and 4 bedroom home, to accommodating your small business, we have something for you! Reach out to our experienced team to get a tailored quote on 1300 216 803.
Services FAQs
- How many tries do you get if you forget your code?
If you enter the code numerous times incorrectly it is likely that it can stop you from trying for several minutes. If you cannot get access or simply have forgotten your code within office hours then come in and see the centre staff with your photo ID. Otherwise call our friendly team on 1300 216 803 to assist you outside of office hours.
It is extremely important that you do not follow anyone inside the centre without entering your code, otherwise your code will not work when trying to exit the centre.
- Can we have access outside the advertised hours?
Yes, you can speak to the Centre Manager to make an arrangement that may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.
- How much time do you have to give when moving out?
Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.
- Can I give my code to others e.g. removalist or relatives?
It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.
- Do you have a bin we can use?
Yes it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organise this.
- What does “on-site” manager mean?
This means that the manager of the centre actually lives onsite. He/she is available to assist at times that may be outside office hours.
- What do you mean by “hardstand”?
A “hardstand” is an outdoor space that is generally occupied by vehicles and boats. Some centres offer covered hardstands but they are typically open to the elements.
- Will rainwater get in under the door on your driveway units?
No. All outdoor units are constructed in a way that prevents normal rainwater from entering the units.
- Do you have a key for this unit?
No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
- How often can I access my goods?
If your account is paid up, you can access your storage space whenever you need to, subject to the centre access hours. The access hours will vary from centre to centre, however you can see your preferred centres access hours on our Find a Centre page.
- Is the site secure?
We do everything we can to make sure that your goods are as safe as they would be if they were in your home. Most storage centres have a PIN access system for entry & exit of the main gate. We have 24 hours, 7 days a week video surveillance throughout our centres and many centres have individually alarmed doors. At several centres we have managers living on-site to keep an eye on things.
- What access to our unit/s do we have?
Your access hours typically range from 5am – 9pm however can differ in certain centres. For more information on your preferred centre you can search for it on our Find a Centre page.
- How can I get my stuff to the storage centre?
We typically offer complimentary trailer, van, or truck hire on move-in depending on the centre. For NSW, we now work exclusively through National Ute & Truck Rentals. Contact our friendly team on (02) 8039 6196 to arrange getting your items into storage.
Aren’t a fan of heavy lifting? We are affiliated with some amazing local removalists that can help you move state-wide to interstate. Head to our Local Suppliers page and choose the state you’re moving from for recommended removalists in your area.
Insurance FAQs
- Am I automatically insured?
No you are not automatically covered. At National Storage we are pleased to offer a special storage specific insurance policy by Arthur J. Gallagher backed by Starr International Insurance Pte Ltd.
Offering monthly premiums starting from just $10 per month covering you up to $5,000*, we offer a broad range of options to feel even more secure while storing at our facilities. Contact our experienced team to discuss insurance options further and receive a tailored quote on 1300 216 803.
*Residential items. Commercial items insurance options vary, get in contact with our team for more information.
