Storage Hendra

Storage FAQs

What is the minimum storage period?

The minimum storing period is one month. If you’re after a shorter stay, get in touch with our friendly team to see how we can tailor a solution to you on 1300 216 803.

How often can I access my goods?

If your account is paid up, you can access your storage space whenever you need to, subject to the centre access hours. The access hours will vary from centre to centre, however you can see your preferred centres access hours on our Find a Centre page.

How much notice do I have to give when moving out?

Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.

Am I automatically insured?

No, you are not automatically covered. You may arrange insurance on your own or alternatively, you can take out insurance through National Storage. Under current legislation, we must wait 5 days from the date you purchase storage with us. We will be in touch in 5 days with more information around our insurance. Once contacted, insurance can be purchased through your online customer account and will be applied to your storage unit booking.

How do I purchase insurance?

You may arrange insurance on your own or alternatively, you can take out insurance through National Storage. Under current legislation, we must wait 5 days from the date you purchase storage with us. We will be in touch in 5 days with more information around our insurance.

Once the 5 day referral period has passed, insurance can be purchased through your online customer account. Your monthly insurance fee will be added to your monthly billing automatically.

You can also provide proof of your own insurance via the My Account portal.

 

Can I give my code to others e.g. removalist or relatives?

It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.