Storage Helensvale

Storage FAQs

What is the minimum storage period?

The minimum storing period is one month. If you’re after a shorter stay, get in touch with our friendly team to see how we can tailor a solution to you on 1300 216 803.

How much notice do I have to give when moving out?

Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.

Am I automatically insured?

No, you are not automatically covered. You may arrange insurance on your own or alternatively, you can take out insurance through National Storage. Under current legislation, we must wait 5 days from the date you purchase storage with us. We will be in touch in 5 days with more information around our insurance. Once contacted, insurance can be purchased through your online customer account and will be applied to your storage unit booking.

How do I purchase insurance?

Your goods are not automatically insured when placed in our storage units. You may arrange insurance on your own or alternatively, you can take out insurance through National Storage. Under current legislation, we must wait 5 days from the date you purchase storage with us. We will be in touch in 5 days with more information around our insurance.

Once the 5 day referral period has passed, insurance can be purchased through your online customer account. Your monthly insurance fee will be added to your monthly billing automatically.

You can also provide proof of your own insurance via the My Account portal.