National Storage or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability.
National Storage’s days of operation for delivery are Monday to Friday servicing locations across Australia and New Zealand. The minimum delivery fee is $19.95. Please refer to the delivery service fee calculator on https://nationalstorage.com.au/online-shop/ available prior to checkout to determine if your delivery address is within our service area and the correlating delivery fee. The delivery fee is also subject to the quantity and size of your order.
Once your order has been placed, National Storage or its agent will provide you with a tracking number. Should you wish to amend your order details or have any queries, please contact our customer service team on 1300 217 115 if you are located in Australia or 0800 541 055 if you are located in New Zealand.
The standard timeframe for delivery is 3-5 business days for metro areas. Please note, due to Covid19, our deliveries can experience delays of up to 5 business days.
Anyone at the delivery address who receives the goods will be presumed by National Storage or its agent to be authorised to receive the goods.
If there is no-one at the delivery address or no-one of appropriate age to receive the order, National Storage may charge you additional delivery fees.
National Storage will provide a refund for the actual price paid for the goods by the customer where:
a. the goods are returned by the customer within 7 days of purchase;
b. the goods are in an “as new” and re-saleable condition;
c. the goods have not been used and are still in their original packaging; and
d. the customer provides valid proof of purchase.
Any refund processed must be refunded via the same payment method. Refunds will not be processed to a different card or account than the original purchase card/account.
If you do not have valid proof of purchase, we can provide you with an exchange
“Faulty or damaged goods”
Our products come with guarantees that cannot be excluded under the Australian Consumer Law or the Consumer Guarantees Act (NZ).
You’re entitled to a replacement or refund for a major failure and you’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund or repair where:
a. The product is faulty or is not of acceptable quality; or
b. The product is not fit for its intended purpose; or
c. The product does not match its sample or description.
We recommend you retain your receipt, as we may require proof that you purchased the product from us.
Please be advised that from 1 July 2022, we will no longer be buying back boxes as a part of our buyback program.