National Storage is pleased to have been the only major storage operator to have scored five-stars in all categories of the prestigious Canstar Blue Customer Satisfaction Award, winning the overall 2020 award for self-storage.
Canstar Blue is one of Australia’s best-known and respected comparison websites, helping Australian consumers make better-informed decisions in their purchase process. As self-storage category winners, National Storage achieved a clean five-star sweep in all categories including value for money, quality of storage, safety and security, convenience of location, accessibility, customer service and overall satisfaction – a feat our business is incredibly proud to have achieved.
According to the team at Canstar, “National Storage was rated ‘out of the box’ for self-storage, after receiving five-star reviews in all categories.”
“After holding the throne for the past two years, Storage King was sent home packing in our latest review and made room for a new champion – National Storage,” they continued.
National Storage Managing Director Andrew Catsoulis expressed his gratitude to the National Storage staff for their ongoing dedication.
“To be the only operator to have received five-star ratings across the board is a very positive reflection on the high level of commitment of our staff across all areas of our organisation to our core principles of teamwork, care and excellence. I am grateful to all of our team for their efforts,” he said.
Mr. Catsoulis’ sentiments were echoed by National Storage Head Of People & Performance Manny Lynch who felt strongly that the accolades are testament to our team’s positive culture.
“Our dedicated team’s continued focus on well being, culture and excellence in customer service is directly reflected in this achievement. It’s fantastic to see our strong internal cultureexternally recognised,” added Mr. Lynch.
For more information about the award category, selection criteria and 2020 recipients, or to read Canstar’s announcement, click here.