Direct Debit Terms & Conditions

View our Terms & Conditions here.

Viewing our Storage Terms & Conditions here.

 

AutoPay” means a recurring payment in which National Storage will charge your nominated debit or credit card.

Direct Debit” means an automatic transaction that transfers money from your bank account to a National Storage account.

This AutoPay and Direct Debit Agreement (“Agreement”) outlines our commitment to you as a customer that has set up a AutoPay or Direct Debit with National Storage (Operations) Pty Ltd (ABN 65 095 053 179) (AusPayNet 69083), Southern Cross Storage Operations Pty Ltd (ABN 66 152 503 163) (AusPayNet 425188), Bundall Storage Operations Pty Ltd (APCA ID 301500), National Storage Limited (NZBN 9429041658635), as applicable, (each referred to as “National Storage” throughout this agreement) and your rights and responsibilities while the AutoPay or Direct Debit remains in place.

This Agreement applies to you where you have signed up for a storage agreement, terms of which require you to pay your storage fees by AutoPay or Direct Debit. This AutoPay and Direct Debit agreement supersedes any prior payment arrangements you have entered into with us for these products. However, it does not affect or supersede any prior payment arrangements you have entered into with us for other storage or ancillary fees.

YOUR AUTHORISATION

You authorise:

  1. National Storage to arrange for funds to be credited or debited:
    1. From your nominated debit/credit card or account (the details of which you provided to us as part of the sign up process on our website, at a storage facility or over the phone through our Call Centre); and
      For an amount that is determined in accordance with the storage agreement (including but not limited to any change in the charges for goods and services provided), which National Storage may debit or charge you through the Bulk Electronic Clearing System (BECS) until further notice in writing.
  2. National Storage to verify the details of your nominated debit/credit card or account with your financial institution.
  3. Your financial institution to release information allowing National Storage to verify your nominated debit/credit card or account.

This authorisation is to remain in force in accordance with the terms described in this Agreement. You acknowledge that any card issued to you in renewal or replacement of your existing card will be part of this Agreement.

OUR PROCESS

We may change or cancel this Agreement. We will provide you with at least 14 days prior written notice if we change any terms of this agreement. We may also cancel your AutoPay or Direct Debit without further notice if we are unsuccessful in debiting your debit/credit card or account for one or more consecutive storage fee invoices.

We will keep all information about your nominated debit/credit card or account private and confidential in accordance with our privacy policy (available on our website) and will only to be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit.

We will deduct payment, to a maximum of the amount due on your account at the due date of your AutoPay or Direct Debit unless otherwise agreed with you. Where the Direct Debit due date falls on a non-working day or a national public holiday, we will deduct the payment amount on the next business day.

If you have an amount outstanding on your account on the date the AutoPay or Direct Debit starts, we will deduct that amount on or after that date, which may be before the first due date of your Direct Debit, unless otherwise agreed with you.

We will stop your AutoPay or Direct Debit in respect of your relevant product:

  • After your final bill has been paid if you stop being our customer; or
  • If we stop providing you storage services and your account has been paid in full.

YOUR RIGHTS AND OBLIGATIONS

You must:

  • Make sure that your card details or account information supplied to us is correct by checking it against a recent statement from your financial institution;
  • The debit/credit card nominated by you can accept AutoPay;
  • The bank account nominated by you can accept Direct Debits through the Bulk Electronic Clearing System (BECS). Direct Debit through BECS is not available on all Financial Institution accounts;
  • Sufficient funds are available in the nominated debit/credit card or account to meet a payment on its due date; and
  • You must provide us with at least 10 business days before your next AutoPay or Direct Debit due date to notify us of any change you wish to make to your debit/credit card or account or personal details.

You may stop a single AutoPay or Direct Debit payment by notifying us at least 10 business days before your next AutoPay or Direct Debit due date.

Your AutoPay or Direct Debit automatically terminates on the termination date of your storage agreement.

If this Agreement is terminated (whether by you, us or your financial institution) you must pay all amounts due on your account on the due dates for those amounts using a suitable alternate payment method. Contact us to find other available payment methods.

FEES & CHARGES

We will notify you of any return unpaid transactions and any applicable fee (plus GST) will be added to your account.

If your nominated debit/credit card or account has insufficient funds to cover a payment you are responsible for any costs we incur as a consequence of covering payment.

If you have any enquiries regarding changes, cancellations, or require payment assistance, you can contact us on 1300 288 196 (AUS) or 0800 541 055 (NZ).