Customer Portal: How to Manage Your Storage Online

If you can’t see your units you can manually add your unit to your account. Here’s how: 

• Log into your Customer Portal account. 
• Click the “Add existing unit” button located at the top right corner of the page. 
• A form will appear prompting you to enter your centre and unit details, email address, and the unit name or number. 
• Then, simply click the “Get authentication code” button. 
• You’ll receive an email with a one-time code. Enter this code when prompted on the next page that appears in the Customer Portal. 
• Click “Submit” and your unit will now appear on your “My account” page. 

• On your account dashboard, you will see a “Manage” button next to each unit. 
• If you have multiple units, make sure to select “Manage” for the one you want to update. 
• When you select “Purchase insurance”, a drop-down menu will appear, and you’ll be able to select the insurance cover that best suits your needs. 
• If you choose to provide your own insurance, you’ll be directed to the “Notify of Own Insurance” acknowledgement form. 
• If you’re purchasing cover through us, simply tick both Terms and Conditions boxes on the next page and select “Update insurance”. 

• To update your payment details, click “Manage” next to any of your units on the portal. 
• Next, select “Edit billing” This page allows you to update billing information for all units on your account, regardless of which unit you selected under “Manage.” 
• Tick the boxes for the units you’d like to update, then choose your preferred payment method: credit card or direct debit. 
• If you select credit card, enter your card details in the form provided. If you select direct debit, enter your bank account details, including your BSB and account number. 
• Finally, tick the Terms and Conditions box and click “Update”. 

• You can also manually process payments for your unit(s) through the Customer Portal. 
• Click “Manage” next to the unit you want to make the payment for. 
• Click “Pay my account” to open the payment page, where you can enter your card details and the amount you wish to pay. 
• Once complete, click “Submit”. Please note that your card details will not be saved on the platform. 

• If you need to reset your password, click “Forgot password” and type in the email address linked to your account, then click “Get new password”. 
• You will shortly receive an email with a link directing you to the Reset Password page. 
• On the next page, you can either generate a random password by clicking the “Generate password” button or enter a new password of your choice. 
• Once you’ve set up your new password, click “Save password”. 

You can schedule your move out through the Customer Portal in just a few steps.

• On your account dashboard, you’ll find a “Schedule Move Out” button in the bottom right corner. Select it to get started.
• The next page will show all units linked to your account. Tick the boxes for the unit or units you want to move out of. On the right-hand side of each unit, you’ll also see the date your next payment is due.
• It’s best to schedule your move out before that payment date to avoid any additional rental charges.
• Enter your move out date and your reason for leaving, then select “Confirm”.
• Once submitted, you’ll be taken to a confirmation page. Your scheduled move out will then appear in the portal next to the relevant unit or units.
• If your plans change, you can cancel or reschedule at any time by selecting “Cancel” or “Reschedule”.

• View a map of your unit and storage centre by clicking “View on map”. 
• Check your Box Shop order history by selecting “Box shop orders”. On this page, you can track in-progress orders and view order details. 
• Schedule your move-out directly through the portal. 
• If your unit requires an access code, you’ll find it under “My account”. You can also generate a new code by clicking “Generate new access code”.