Privacy Policy

YOUR PRIVACY IS OUR POLICY

National Storage is committed to protecting the privacy of your personal information. As part of this commitment National Storage adheres to the requirements established by the Privacy Act 1988 and the National Privacy Principles that form the basis of National Storage's privacy policy.

We act fairly and honestly in all of our customer transactions.

At National Storage we want your online experience to be enjoyable and we take care to respect your privacy when you visit our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site again….and maybe even tell your friends about us.

Our primary purpose is to provide a range of storage related services and solutions to meet our customer's needs. We collect personal information to ensure that we meet those needs in an efficient, effective and timely manner. We may collect your name, address, phone number, date of birth and particulars that are necessary to confirm your identity, manage your account, provide services that you have requested or to inform you of storage related products and services that you may be interested in.

We use the information we collect about you online for two purposes: to facilitate your order and to create a better, more personalised experience for you. Our electronic commerce and privacy standards are derived from the world's best business practices and we abide by the following principles:

Protection Of Your Details

In this age of Internet shopping, we have learned that customers require peace of mind when it comes to the security of using the Internet. We have taken steps to ensure your credit card details and other personal information are safe by developing and using a secure server and SSL (Secure Socket Layer) encryption (decoding) methods. This safeguards our customer data against misuse, loss or unauthorised access, modification or disclosure.

Information Collection/Use

We collect customer information in order to manage your account, provide services that you have requested or to inform you of other related products and services that meet your needs.

For example, when you order online, we need to have your name, e-mail address, mailing address, credit card number and expiration date. This enables us to process your order and to notify you regarding its status (for example, that it is on its way, or if we are temporarily out of stock, etc).

We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it.

We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.

We only collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers.

From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our web site and the on-line experience for our visitors. We also monitor our customers' usage of our web site to make improvements and provide other items you might want to know about.

As much as possible, we will collect your information directly from you.

We Will Respect Your Preferences

We may also use the information we collect to keep you abreast of changes in our web site, to inform you about new products and services, or to let you know about special offers you might find worthwhile.

Wine-Ark Pty Ltd and Wine Ark Cellar Club Pty Ltd are part of the National Storage Group and we may also use the information we collect to allow Wine-Ark Pty Ltd and Wine Ark Cellar Club Pty Ltd to inform you about their products and services, or any special offers which you may find worthwhile. 

We always provide customers with an opportunity to opt-out of receiving future offers. If you don't wish to receive new information, just e-mail us at info@nationalstorage.com.au and we will delete your details from all internal marketing lists and future campaigns.

Offering Information to Other Parties

We only use or disclose information about our customers in ways they would reasonably expect or if they have provided us with consent.

This means we only use information to process your order or to improve our web site.
Occasionally, National Storage may engage the services of a third party to distribute promotional material on our behalf. Be reassured our business partners are contractually obliged to adhere to strict privacy requirements.

Cookies

This web site only uses session cookies. No personal information is maintained which might identify you should you visit this web site at a later date.

If you feel that your information is not accurate, complete or up-to-date, you can contact us and we will take steps to correct them.